A Canadian communications and media firm uses a partnership with US based media and cable company to supply on-demand services to their customers. They lacked a digitally enabled process to communicate and track customer support tickets in an automated fashion across the separate entities.
They required an IT service management (ITSM) solution that would enable their consumers to easily initiate service requests or report experience issues with on-demand services without duplicate manual entry into as many as 8 separate support systems.
Their IT team looked to Emtec for a solution that would integrate their disparate systems and provide efficient tracking capabilities.